Vice President
COPC, Inc
Rick is a senior business executive with extensive experience in client relations, CX operations, service design/optimization, organizational change, and leadership development/coaching. He has more than three decades of experience in business and IT, having led and consulted for organizations of various sizes and complexity.
He has successfully led performance improvement engagements and equipped clients with the knowledge and skills needed to sustain gains in customer loyalty and business outcomes.
Prior to joining COPC Inc., Rick held executive leadership positions with ClientLogic (now Sitel), Blue Cross Blue Shield of North Carolina, and American Family Insurance. Throughout his career, Rick has demonstrated a passion for the customer experience, employee experience, and service center performance. His teams have consistently met tough client and regulatory requirements, maintained high levels of customer satisfaction and service, and improved operational efficiencies leading to lower costs and better quality.
D5: Are You Committed to Your Practice’s Front Door?
Monday, October 23, 2023
4:00 PM – 5:00 PM CDT