Kristin Baird, MHA, BSN (she/her/hers)

President/CEO
Baird Group

Kristin Baird is a nationally recognized thought leader in patient experience,

healthcare culture change, and employee engagement. With more than 25 years

of experience as a nurse and hospital executive, she is now a full-time consultant,

author, and speaker. As President and CEO of Baird Group, her team helps

transform the healthcare experience through culture assessment,

mystery shopping, leadership development, employee engagement

and customer service skill development. Baird's proprietary model helps transform

the healthcare experience for patients and the people who serve them.

Presentation(s):

• A3: Leadership Reimagined — Tomorrow's Success Starts Today

  Monday, October 23, 2023
  8:00 AM – 9:00 AM CDT