Challenges facing the American healthcare system are requiring transformational efforts and service line enhancements to meet operational objectives and improve patient and staff satisfaction. Implementing a Lean management system provides the opportunity to achieve operational excellence and integrate key performance indicators (KPIs) with successful change management efforts. Lean-enabled process improvements provide a framework that will optimize patient and staff satisfaction along with organizational performance. The speakers will discuss the role a leader plays in a Lean management system, providing practical examples they have deployed on the frontline that can be replicated in all medical practice groups.
Learning Objectives:
Breakdown Lean management and how it can be used to strengthen a service line area and improve net operating income (NOI)
Distinguish key measurements for monitoring improvement and creating accountability within a service line area
Outline how patient and staff satisfaction improvements are correlated to a successful service line improvement project
