SS8: Role-based Training from Front Desk to Physicians

Eligible for: ACMPE: 0.5 | CEU: 0.5

Patient outcomes—and your revenue cycle—depend on high-functioning and business-savvy Front Office and Physician staff. These two poles of a practice are critical elements in patient access, satisfaction, and retention, and their facility with coding, documentation, and collection is a key contributor to your bottom line. In this demonstration, we will consider the small tweaks and big paradigm shifts you can use to strengthen the impact of these roles with two new MGMA programs: This is Where It Starts: Front Office Training and What Docs Don’t Get Taught in Medical School: Physician Business Training.

Learning Objectives:

1. Identify key opportunities for improvement of your Front Desk and Physician Staff
2. Describe a strategy to further collaboration, mutual respect, and a results-oriented mindset between team members
3. Discuss KPIs and a roadmap to determine success or failure for the practice and individual Front Office and Physician employees